Terms of Service

Last updated: Mon Jan05 - 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the website, platform, and services provided by Ashgrove AI (“we,” “us,” or “our”).

Business details:

Business name: Ashgrove AI

Address: Porto Alto nº2, 2135-026 Benavente

Contact email: [email protected]

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our services.

2. Description of Services

Ashgrove AI provides AI-powered business services, including but not limited to:

AI-powered receptionists and chatbots

AI-driven conversations and automations

AI-based analysis, assistance, and outputs

Related customer support and service features

Services may rely on third-party AI providers and infrastructure.

3. Eligibility

Our services are available only to businesses.

By using the services, you represent and warrant that:

You are acting on behalf of a business entity

You have the authority to bind that business to these Terms

You will use the services in compliance with applicable laws

Personal or consumer use is not permitted.

4. Account Responsibilities

You are responsible for:

Providing accurate and current account information

Maintaining the confidentiality of login credentials

All activity conducted under your account

You agree not to share access credentials or allow unauthorized use.

5. Acceptable Use Policy

You agree not to use the services for:

Any illegal or unlawful activity

Misuse of AI for harmful, abusive, or deceptive content

Infringement of third-party intellectual property rights

Fraud, impersonation, or misleading communications

Attempts to interfere with, reverse-engineer, or disrupt the platform

Violation of this section may result in immediate suspension or termination.

6. AI Services & Output Disclaimer

You acknowledge and agree that:

AI-generated outputs may be inaccurate, incomplete, or biased

Outputs are provided “as is”, without warranties

AI outputs do not constitute legal, medical, financial, or professional advice

You are solely responsible for how outputs are used and implemented

Ashgrove AI is not responsible for business decisions made based on AI outputs.

7. Intellectual Property

a) Our Intellectual Property

All software, systems, branding, content, and platform features are owned by or licensed to Ashgrove AI and protected by applicable intellectual property laws.

No rights are granted except as expressly stated in these Terms.

b) Client Content

You retain ownership of content, data, and materials you submit.

By using the services, you grant Ashgrove AI a limited, non-exclusive license to process such content solely for service delivery, maintenance, and improvement.

c) AI-Generated Outputs

Unless otherwise stated, businesses may use AI-generated outputs for lawful commercial purposes, subject to these Terms and applicable law.

8. Payments & Billing

Ashgrove AI offers services under the following billing terms:

Subscription-based and one-time fees

Free trial periods, where offered

Monthly billing cycles for subscriptions

No refunds, unless otherwise required by law

Fees and billing terms are disclosed prior to purchase. We reserve the right to change pricing with reasonable notice.

9. Third-Party Services

Our services may integrate or rely on third-party providers, including but not limited to:

OpenAI

Grok

Go High Level

Twilio

We are not responsible for third-party services, interruptions, or policy changes. Use of third-party services is subject to their own terms.

10. Suspension, Termination & Service Changes

We reserve the right to:

Suspend or terminate accounts for violations of these Terms

Restrict access to services to protect the platform or other users

Modify, discontinue, or terminate services at any time, with or without notice

You may terminate your account at any time. Upon termination, access to services will cease.

11. Data & Privacy

Your use of the services is governed by our Privacy Policy, which describes how we collect, use, and protect personal data.

By using our services, you consent to data processing as outlined in that policy.

12. Limitation of Liability

To the maximum extent permitted by law:

Services are provided “as is” and “as available”

Ashgrove AI disclaims all warranties, express or implied

We are not liable for indirect, incidental, or consequential damages

Our total liability shall not exceed the amount paid by you in the previous 12 months

Some jurisdictions may limit the applicability of these exclusions.

13. Indemnification

You agree to indemnify and hold harmless Ashgrove AI from claims, losses, damages, and expenses arising from:

Your use of the services

Your violation of these Terms

Your violation of applicable laws or third-party rights

14. Governing Law & Jurisdiction

These Terms are governed by the laws of Portugal.

Any disputes shall be resolved exclusively in the competent courts of Portugal, unless mandatory law provides otherwise.

15. Changes to These Terms

We may update these Terms from time to time. Updates will be posted with a revised effective date.

Continued use of the services constitutes acceptance of the updated Terms.

16. Contact Information

For questions regarding these Terms, please contact:

Email: [email protected]